Customer Service Representative

Noor Associates Inc. is hiring Call Center Representative/Customer Service Representatives for a global, outsourcing company located in Burlington, Vermont. Our client was ranked number 7 on Fortune 500 magazine.

As a Call Center Representative/Customer Service Representatives, successful candidates will provide information and assistance for individuals, families, small group employees, brokers and in person assisters seeking medical coverage.

Job Responsibilities

Informs individuals regarding enrollment, benefit counseling, eligibility and enrollment

Utilize the Vermont State’s eligibility, enrollment portal and Customer Relationship Management software and other State systems to perform all tasks and duties to ensure delivery of high quality service

Full time, Monday through Friday, 8 am – 4:30 pm during training (2-4 weeks in length)

Classroom training is typically 7 days long followed by approximately 2 weeks of on the job training (taking calls) with trainer support

Hourly rate is $13/hr plus medical benefits

Qualifications

• Patience to deal with customers on a daily basis
• Attentiveness
• Clear communication skills
• Ability to use positive language
• Maintain basic acting skills necessary to maintain their usual cheery persona in spite of dealing with people who may be just plain grumpy
• Time management skills
• Ability to “read” customers
• A calming presence
• Goal oriented focus
• Ability to handle surprises
• Persuasion skills
• Tenacity
• Closing ability
• Empathy
• Willingness to learn
• Proficiency in Word, type at least 35 wpm correctly

About the Job

The Department of Vermont Health Access (DVHA) has selected MAXIMUS Health Services Inc. (MAXIMUS) as the centralized statewide Customer Support Center for Vermont’s public health care programs and the Vermont Health Connect (VHC), the Health Benefits Exchange (HBE) for the State of Vermont. The Customer Support Center (CSC) will provide information and assistance for individuals, families, small group employees, brokers and in person assistors seeking information, enrollment assistance, and/or services related to Vermont Health Connect. The CSC informs individuals regarding enrollment, benefit counseling, eligibility and enrollment for Qualified Health Plans and the Vermont Green Mountain Care public health care programs. The CSC will utilize the State’s eligibility, enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HBE customers to ensure delivery of high quality service for all Vermont consumers.

Educational Requirements

Experience Requirements